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Keith Richards

Keith is a barrister, arbitrator
and commercial mediator

About me

Keith is a barrister, arbitrator and commercial mediator. He has served as an independent member and non-exec director on regulatory bodies in a variety of sectors and specialises in consumer rights and alternative redress. He previously served as Director of Business and Professional Development and Consumer Affairs at the travel industry body ABTA, and as Chair of the Civil Aviation Authority Consumer Panel. He was a Member of the Confederation of British Industry (CBI) Consumer Affairs Panel and served as its Deputy Chair. He is currently Chair of the UK Disabled Persons Transport Advisory Committee (DPTAC) at the Department for Transport, having previously served for nine years as Chair of the DPTAC International Working Group covering Aviation and Maritime. He is a Non-Exec Board member of Transport Focus, the consumer watchdog for all transport users in the UK. Keith has been a member of the UK Competition and Markets Authority Panel since 2017.